NEWSLETTER

We kindly ask that you notify us within 24 hours if you wish to cancel your order.

• Please reach out to us within 7 days of receiving your order to discuss a return or exchange.
  
• Returned items should be unused and in their original condition.
  
• Please note that customized items are not eligible for return.

• After we receive and inspect your return, we will inform you about the approval status of your refund.
  
• Approved refunds will be processed to your original payment method within a few days.
  

If you haven’t received a refund yet, please first check your bank account, then contact your credit card company and bank. If you still need assistance, contact us at hello@jaald.com.

• We appreciate your understanding that customers are responsible for return shipping costs.

We are grateful for your understanding and cooperation, as covering return shipping costs can be challenging for us.