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Do you offer monogramming?

Yes we do! You need to choose the option for engraving and specify the initials at the time of checkout.

For more details please check our Personalization Page.

When will I receive my order?

We at JAALD try our best to ship the orders within 2-3 Business Days. Customized orders may take an extra day or two.

This may vary during promotional periods. Unfortunately, our partner doesn't do delivery on weekends and holidays. In this case you can expect delivery on the next working day.

For more information regarding shipping please check our Shipping Policy.

How can I get rid of Strong Leather Smell?

Leather is a natural product that can have a stronger smell, especially when it is new. However, this disappears automatically after a while.

For more tips, please read our Product Care.

What are my Return rights?

If you are not satisfied with your new Jaald product, you can return it within 15 days. Please Contact us beforehand.

To be eligible for a return, the bag must be unused, undamaged, with no missing parts, and in the same condition as you received it.

Customized or items from clearance sale cannot be returned. For more information Click here.